Australian deliveries are shipped with Australia Post's standard or express shipping service.
International deliveries are shipped with DHL’s Global Mail and Express Worldwide services.

Yes, Australia Post Standard, Australia Post Express and DHL Global Mail are post services which means the post office can leave your parcel at a specified PO Box.

Please note that courier services such as Australia Post Today, Australia Post Tonight & DHL Express Worldwide  do not deliver to PO Boxes due to signed confirmations.

Below are the delivery destinations and cost depending on order value

All orders will be packed and sent on the same day if ordered before 2pm Australian Eastern Standard Time.

You will receive a shipping dispatch email with a tracking code once your parcel is dispatched.
Your tracking number may take up to 5 hours to become active.

• Australian customers, please track your parcel with Australia Post by following the instructions at this link: http://auspost.com.au/track/
• International customers:
  • Global Mail: https://www.globalmail.dhl.com/web/portal-asia/traceit
    Enter your tracking number in the Item Cust_Ref text box.
  • DHL Express Worldwide: http://www.dhl.com.au/en/express/tracking.html.

Deliveries can be made any time between 7.00am and 9.00pm.

All parcels will need a signature.

The delivery driver will leave a card with instructions on how and where you can collect your parcel from.

Yes! Your parcel will be delivered to your shipping address, which can be different from your billing address.
If your shipping address is a company address, please specify the floor level and the company name in the billing address.

Yes! If you have ordered both a preorder and an in stock item, you will have an option of shipping the in stock item(s) first during checkout.
Make sure to select the ‘I want my items faster’ option in Shipping Method on the Checkout Page.

Please wait patiently for 4 days after the promised delivery date in case there is a slight delay.
If you have still not received your order after this period, please contact us at support@popcherry.com.au stating your order and tracking number and we will do our best to track your parcel.

Yes. You can ship your Popcherry items with express services both domestically and internationally.

Customs and Import Duties are only charged for international orders leaving Australia.

Depending on the value of your order, your Popcherry parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Popcherry’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.