Do I have to order online?

Yes. Popcherry is an online fashion retailer - you can only order online. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, MasterCard Debit, and American Express.
We also accept prepaid debit cards.

When will I be charged?

Once you have finalised your name, address and payment method, click ‘Place Your Order’.
We will immediately contact your bank or card issuer for authorisation to take payment from your account.
For all Popcherry VIP Members, you will be charged $50 on the 1st of the following months after your purchase and this $50 will be converted into store credit in your account.

Is it safe to order online?

You can be assured that shopping with Popcherry is safe. We use the highest industry-standard encryption systems to protect your sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details.

How do I know that you have received my order?

Once you’ve placed your order, you will receive an order confirmation email from Popcherry. This order confirmation email will contain your order number and the items that you have purchased and can take up to 30 minutes to arrive in your inbox.

What is a preorder item?

Love it? Then you’ve got to have it before everyone else.
Sometimes we have items that’s on sale but isn’t available from our warehouse just yet.
But we still want to give you the option to snag it before everyone else.

Preorder your favourites pieces in your size and colour and these pieces will be reserved for you.
Once the items come into stock, we will ship them to you immediately. The expected ship date for a preorder item will be listed when you add it to your bag, and also during checkout.

If your order contains an in stock item and a preordered item, you will have the option to ship the in stock item first at the Checkout page for $5.
Simply select the ‘I want my items faster’ option before you complete your order.

Can I make changes to my order?

It is not possible to amend any details once you’ve placed your order as our warehouse team will have already started processing your order.

Can I cancel my order?

You will be unable to cancel your order once it has been placed.

What should I do if I’m missing an item?

If an item is missing, please contact the Popcherry Support Team at support@popcherry.com.au with the order number and the missing item’s name or SKU number.
We will resolve the issue for you as quickly as we can.

What should I do if my item is faulty?

The Popcherry Packing team does a thorough inspection of all goods before they are shipped to our customers.
We aim to provide our customers with products of the highest standard and quality.
If you receive an item with a manufacturing fault, the Popcherry Support Team will help resolve the problem as soon as possible.
Please help us by providing a photo or two showing the defect/fault, which will help speed up the returns process.
Contact us here support@popcherry.com.au

What should I do if the item I received is incorrect?

If you received an item that is different to the one that you ordered, please contact the Popcherry Support Team who will help resolve the problem as soon as possible.
Contact us here support@popcherry.com.au