Want to make a return? It's easy! Here's how to do it

Popcherry Returns Policy

1. You can return any item(s) within 30 days of purchase.

2. The item(s) must be unwashed and unworn with labels and tags still attached.

3. We offer store credit for all returns. If you have unfortunately received a faulty item, please contact support@popcherry.com.au and we will find a suitable replacement or refund.

4. We do not offer exchanges as we cannot guarantee or hold specific pieces.

5. For all Popcherry VIP Members, please contact The Popcherry Support Team for your free return labels.

If you have any more questions, please scroll down for more information.

FREE RETURNS ON ORDERS $99+*

Free Returns for Orders Over $99, send it back for free!

  1.  

    Complete

    Follow the simple online process above to get a Return Confirmation Email.

  2.  

    Pack

    Pack your items and invoice, & attach your free^ return label.
    ^ orders order $99

  3.  

    Return

    Drop your return into your nearest red post box or post office.

 

For Orders Under $99, we suggest using our handy Auspost returns for $9.35

  1.  

    Fill In

    Enter your details at https://returns. auspost.com.au /popcherry.

  2.  

    Print

    Print your returns shipping label at home or at the post office.

  3.  

    Pack & Return

    Securely pack your items, invoice & apply the label. Drop it at the nearest red post box or post office.

 
*Available for Australian customers only


What’s your Returns Policy?

If you need to return something, please send it back to us within 30 days of purchase.

The clothing item(s) must be unwashed and unworn with labels and tags still attached.

For shoes, items must be returned in the condition that you received them.
The packaging must be in its original condition with no postage labels attached.

For hygiene reasons underwear, earrings & makeup cannot be returned.

For swimwear, hygiene seals must be intact.

We offer store credit for all returns. If you have unfortunately received a faulty item, please contact support@popcherry.com.au and we will find a suitable replacement or refund.

Please note that shipping costs will not be returned as store credit.

How do I get Free Returns?

If you are a Popcherry VIP Member, Popcherry will prepare a free returns label for you. Feel free to get in touch with support@popcherry.com.au  and we will help you out. Please note that this service is currently for Australian customers only.

How do I return an item?

Please follow the instructions by clicking Easy Returns at Popcherry.

Can I exchange an item?

Unfortunately we cannot process exchanges as we cannot hold or guarantee stock.
You have the option of returning your item to us and then place a new order with your store credit once the return has been processed.

New orders are subject to our standard shipping rates. 

How long do I have to return an item?

Popcherry offers store credit for any item that is returned within 30 days of ordering.

How much does it cost to return an item?

If you are a Popcherry VIP Member, Popcherry will prepare a free returns label for you. Feel free to get in touch with support@popcherry.com.au  and we will help you out. Please note that this service is currently for Australian customers only.

For New Zealand customers, Popcherry and DHL are working together to make your lives easier. You can now ship your returns to a local address and we'll ship it from New Zealand to Australia for you. This will allow for faster and cheaper returns for you. Our New Zealand depot is at:

Popcherry
c/o DHL eCommerce 
PO BOX 91980
Victoria Street West 
Auckland 1142

Please note that the address is a PO Box and couriers will be unable to deliver your parcel.

For lost parcels that do not use a trackable service, Popcherry cannot guarantee any help or compensation.

If you are not a Popcherry VIP or you are an international customer - you will have to return your parcels yourself.

How long does it take to process my return?

The Popcherry Returns Team aims to process your return as quickly as possible, it may take 5 - 10 business days for your return to be processed after it reaches our warehouse.

How can I track the status of my return?

Currently we have no method of notifying you when we receive your return.
We implore you to use tracked parcels when sending returns back to the Popcherry warehouse. Once it has arrived at the warehouse and the Popcherry Returns Team
have processed your return - you will be notified by email with the amount of store credit that you have.

Please note Popcherry is not responsible for any return parcels lost by Australia Post or any other couriers.

What is store credit?

Store credit is credit that is available in your Popcherry account.
Please note that store credit is provided in Australian dollars and has no expiry period.

Store credit is non refundable and cannot be exchanged for cash refund.

How can I use my store credit?

You must have an account with Popcherry to use your store credit.
Once your Return has been processed by the Popcherry Returns Team, you will receive an email confirming your store credit amount. Just sign in to your Popcherry account and your store credit will be readily available as a Payment Method on the Checkout page.

How do I return a faulty item?

The Popcherry Packing team does a thorough inspection of all goods before they are shipped to our customers.
We aim to provide our customers with products of the highest standard and quality.
If you receive an item with a manufacturing fault, the Popcherry Support team will help resolve the problem as fast as possible.
Please help us by providing a photo or two showing the defect/fault, which will help speed up the returns process. You have a choice of getting store credit or a cash refund once we have received your item(s).
Contact us here support@popcherry.com.au

How do I return an incorrect item?

If you received an item that is different to the one that you ordered, please contact the Popcherry Support team who will help resolve the problem as soon as possible.
Contact us here support@popcherry.com.au

Can I use credit that I have with the Popcherry VIP Membership?

Certainly. We want you to be able to join and take advantage of the Popcherry VIP Program in any way that you can.