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You will receive a shipping dispatch email with a tracking code once your parcel is dispatched from the warehouse. This may take up to 5 hours or slightly longer.
- Australian customers, please track your parcel with Australia Post by following the instructions at this link: http://auspost.com.au/track/
- International customers, please use DHL’s tracking service by following this link: https://www.globalmail.dhl.com/web/portal-asia/traceit/
Please check your junk mail as it’s possible that our confirmation emails may have been incorrectly sent there.
There is also a possibility that we have an incorrect email address linked to your account.
If you believe this is the case, please contact us at firstname.lastname@example.org so we can verify your order and resend your confirmation emails.
Please refer to our Shipping section for specific times.
We use Australia’s Post Standard and Express shipping services for Australian orders. For international orders, we use DHL eCommerce and Express.
Sometimes tracking codes don’t become active until 48 hours after dispatch.
If your tracking details do not show up after this period, please contact the Popcherry Support Team at email@example.com.