Top FAQs

Where's my order?

You will receive a shipping dispatch email with a tracking code once your parcel is dispatched from the warehouse. This may take up to 5 hours or slightly longer.

I didn’t receive an order or shipping confirmation email. What should I do?

Please check your junk mail as it’s possible that our confirmation emails may have been incorrectly sent there.
There is also a possibility that we have an incorrect email address linked to your account.
If you believe this is the case, please contact us at so we can verify your order and resend your confirmation emails.

How long will it take for me to receive my order?

Please refer to our Shipping section for specific times.
We use Australia’s Post Standard and Express shipping services for Australian orders. For international orders, we use DHL eCommerce and Express.

My tracking code doesn’t work.

Sometimes tracking codes don’t become active until 48 hours after dispatch.
If your tracking details do not show up after this period, please contact the Popcherry Support Team at