You have no items in your shopping bag.
You will receive a shipping dispatch email with a tracking code once your parcel is dispatched from the warehouse. This may take up to 5 hours or slightly longer.
- Australian customers, please track your parcel with Australia Post by following the instructions at this link: http://auspost.com.au/track/
- International customers, please use DHL’s tracking service by following this link: https://www.globalmail.dhl.com/web/portal-asia/traceit/
Please check your junk mail as it’s possible that our confirmation emails may have been incorrectly sent there.
There is also a possibility that we have an incorrect email address linked to your account.
If you believe this is the case, please contact us at email@example.com so we can verify your order and resend your confirmation emails.
Please refer to our Shipping section for specific times.
We use Australia’s Post Standard and Express shipping services for Australian orders. For international orders, we use DHL eCommerce and Express.
Sometimes tracking codes don’t become active until 48 hours after dispatch.
If your tracking details do not show up after this period, please contact the Popcherry Support Team at firstname.lastname@example.org.
If you need to return something, please send it back to us within 25 days of purchase.
The item(s) must be unwashed and unworn with labels and tags still attached. We offer store credit for all returns.
For New Zealand customers, Popcherry and DHL are working together to make your lives easier. You can now ship your returns to a local address and we'll ship it from New Zealand to Australia for you. This will allow for faster and cheaper returns for you. Our New Zealand depot is at:
c/o DHL eCommerce
PO BOX 91980
Victoria Street West
Please note that the address is a PO Box and couriers will be unable to deliver your parcel.
Unfortunately Popcherry does not offer exchanges.
Please apply for a return and once we have processed your return, you can use your store credit to purchase again.
To receive store credit, you must have an account with Popcherry.
Once your return has been processed by the Popcherry Returns Team, you will receive an email from us confirming your store credit amount.
Just sign in to your account and your store credit will be available under Payment Method at the Checkout page.
We are based in beautiful Sydney, Australia.